Privacy policy

LxL Creative Limited ("we", "our", or "us") respects your privacy and is committed to protecting any personal information you may provide when using our website.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.

WHO WE ARE

LxL Creative Limited is a creative agency specialising in the development and delivery of 360° creative campaigns.

Contact Details

LxL Creative Limited
34-35 Berwick Street
London
W1F 8RP

Email: info@lxlcreative.co.uk

INFORMATION WE COLLECT

We do not actively collect personal information through our website.

Our website does not include contact forms, account registration, newsletters or user accounts.

If you choose to contact us directly by email, we will receive the information you include in your email, such as your name, email address and any other details you choose to provide.

During the course of working with clients, we may receive information necessary to provide our services, including signed Non-Disclosure Agreements (NDAs), invoices and other business-related correspondence.

HOW WE USE YOUR INFORMATION

Any information you provide is used only for legitimate business purposes, including:

• Responding to enquiries.
• Communicating with clients and prospective clients.
• Managing projects.
• Entering into and fulfilling contractual agreements.
• Processing invoices and payments.
• Complying with legal and accounting obligations.

LAWFUL BASIS FOR PROCESSING (UK GDPR)

Where we process personal information, we do so in accordance with the UK General Data Protection Regulation (UK GDPR). Our lawful bases for processing include:

• Taking steps at your request before entering into a contract.
• Performing our contractual obligations to clients.
• Complying with legal obligations, including accounting and tax requirements.
• Our legitimate interests in operating, managing and improving our business.

COOKIES

Our website is hosted on Webflow. While we do not use cookies for advertising, analytics or visitor tracking, Webflow may use essential cookies or similar technologies that are necessary for the secure operation and functionality of the website.

These essential cookies help ensure the website functions correctly and cannot be disabled through our website. We do not use cookies to profile visitors or collect marketing data.

Website Technical Data

Our website hosting provider may automatically collect limited technical information when you visit our website. This may include your IP address, browser type, device information, pages visited, and the date and time of your visit.

This information is collected for security, website maintenance and troubleshooting purposes and is not used by us to identify individual visitors or for marketing purposes.

Sharing Your Information

We do not sell, rent or trade your personal information.

We do not share personal information with third parties except where necessary to comply with legal obligations or where required to provide our services.

International Data Transfers

We do not transfer personal information outside the United Kingdom unless required by one of our trusted service providers. Where personal information is processed on our behalf by a third-party provider, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

Data Retention

As we do not maintain customer accounts or collect personal information through our website, we only retain information that is necessary for our business operations and legal obligations.

Business records, including emails, invoices and signed agreements, are retained only for as long as required to fulfil contractual, legal or accounting requirements.

Data Security

We take appropriate technical and organisational measures to protect any business information and personal data we receive against unauthorised access, disclosure, alteration or destruction.

Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

Third-Party Websites

Our website includes links to Instagram and Facebook.

If you choose to visit these websites, your information will be governed by their own privacy policies. We are not responsible for the privacy practices or content of third-party websites.

Your Rights

Under applicable data protection laws, including the UK GDPR, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where applicable.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information in a portable format where applicable.
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

To exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

LxL Creative Limited
34-35 Berwick Street
London
W1F 8RP

Email: info@lxlcreative.co.uk